Booking with Hospitality Bali
Terms and Conditions
The essentials for booking directly with us: payment, cancellation, check-in times and what to expect during your stay.
These terms apply to stays booked directly with Hospitality Bali through our website, WhatsApp, email or phone. Bookings made on Airbnb, Booking.com, Agoda or Traveloka follow that platform’s terms and the cancellation policy shown on your reservation.
1. Booking and payment
- Your booking is confirmed once we receive a 30% deposit.
- The remaining balance is paid at check-in.
- Rates are those confirmed to you in writing at the time of booking. Prices on our website may change without notice.
2. Cancellation
- Free cancellation up to 14 days before check-in. Your deposit is refunded.
- For cancellations made less than 14 days before check-in, and for no-shows, the deposit is not refundable.
- Please send cancellations in writing (WhatsApp or email) so we have a clear record.
3. Check-in and check-out
- Check-in is from 15:00 and check-out is by 11:00.
- Early check-in or late check-out can be requested and depends on availability.
4. Monthly and long stays
Weekly, monthly and, at selected properties, yearly stays are available. Rates, what is included (such as utilities and cleaning) and payment terms for long stays are confirmed in writing before your booking.
5. During your stay
- Please treat the property with care and be considerate of neighbors and the local community. House rules for each property are shared with your booking confirmation.
- Only guests registered with your booking may stay overnight.
- Guests are responsible for damage beyond normal wear and tear caused during their stay.
- Please keep valuables secure. We cannot accept responsibility for the loss of personal belongings.
6. Extra services
Airport transfers, scooter rental, laundry and private drivers or day tours can be arranged on request and are charged separately. Prices are confirmed before the service is booked.
7. Changes to these terms
We may update these terms from time to time. The version published on this page when you book applies to your stay.
8. Contact
Hospitality Bali, Jl. Raya Canggu No. 77, Br. Kayu Tulang, Canggu, Kuta Utara, Badung, Bali
WhatsApp: +62 851 9009 7590 · Email: [email protected]
Last updated: 22 October 2026
